Help center
Step-by-step guides for setting up PunchMe, running payroll and using the employee app.
Getting started
Getting started with PunchMe for owners and HR
Sign up, finish the setup wizard, add offices, shifts and employees, invite HR and top up your wallet in PunchMe, step by step.
Company profile, offices and geofences
Set your company name, GSTIN, state and address, add offices with a radius or polygon geofence, and manage company-wide settings in PunchMe.
Team roles, permissions and access scope
Invite HR and managers to PunchMe, choose built-in or custom roles, set permissions like attendance.manage, and limit access to one office or department.
Billing, prepaid wallet, free trial and GST invoices
How PunchMe billing works: free trial, prepaid wallet top-ups via Razorpay, monthly per-employee charge plus 18% GST, invoices and paused accounts.
Attendance
Attendance overview
How attendance works in PunchMe: punching, shifts, working days, geofence, face check, punch rules and flagged punch review in one place.
Punching in and out: how a punch is checked
Step by step: what happens when an employee checks in or out in PunchMe, every check the punch goes through, and in what order.
Shifts, grace minutes and late marking
Set shift start and end times and grace minutes in PunchMe, and learn exactly when a check-in is marked late, including night shifts.
Working days, weekly offs and holidays
Set working days and weekly offs, add company or office holidays, and choose whether PunchMe blocks punches on off days.
Geofence, GPS accuracy and fake GPS
How PunchMe checks location at punch time: office radius or area, GPS accuracy limit, fake GPS detection, and office vs work-from-home days.
Face check: enrolment, liveness and matching
How PunchMe face check works: one-time enrolment, liveness steps, the match threshold, resetting a face, and how face data is stored.
Punch rules: block, flag or allow
Every rule in PunchMe's Punch verification settings, what triggers it, its default, and what block, flag and allow each do to a punch.
Reviewing flagged punches
How flagged punches reach your review queue in PunchMe, what each flag means, and what approving or rejecting (marking absent) does.
Attendance correction requests
How employees ask to fix a wrong attendance day, how the two-step approval works, and exactly what changes when a correction is approved.
Absent, half day and how daily status is set
How PunchMe marks a day present, late, half day or absent, when auto-absent runs, and how the half-day threshold works.
Offline punch when there is no network
How the PunchMe app saves a punch without internet, syncs it within 72 hours, and how HR reviews offline punches.
Overtime pay and comp-off leave
How PunchMe calculates overtime from check-out times, pays it in payroll, and credits comp-off leave for work on off days and holidays.
Kiosk & field
Office kiosk for shared face punching
Set up a shared tablet as a PunchMe kiosk so staff punch in and out with their face, without their own phone. Pairing, exit PIN and backup code.
Field tracking, routes and client visits
See field staff location while they are checked in, their day route and distance, and client visits. How consent, battery and 90-day deletion work.
Leave & expenses
Leaves, balances, approvals and loss of pay
Set up leave types and yearly quotas, approve leave in one or two steps, use the sandwich rule, and see how leave affects attendance and LOP.
Expense claims and reimbursements
Let employees claim travel, food, fuel and mileage with receipts, set monthly limits, approve claims, and pay them in payroll or outside it.
Employee loans and salary advances
Give employees loans or salary advances, set EMI or % of salary recovery with optional interest, and recover them automatically in payroll.
Payroll
Payroll: run, review and finalize monthly salaries
How the monthly payroll run works in PunchMe: draft, re-run, maker-checker, finalize, corrections, bank files, RazorpayX payouts and Tally export.
Salary structure: components, pay basis and history
Set up an employee's salary in PunchMe: components, monthly, daily or hourly pay, effective dates, arrears and the Basic plus DA 50% wage rule.
Statutory compliance: PF, ESI, PT, TDS and more
How PunchMe calculates PF, ESI, professional tax, LWF, TDS, statutory bonus, gratuity and leave encashment, and the ECR, ESI and TDS files it makes.
Payslips: what's on them and how employees see them
What a PunchMe payslip shows, when employees can see it in the app, how corrections appear, and how HR views and prints payslips.
People
Employee profile, status and self-service
What an employee record holds in PunchMe, what active, inactive and archived mean, and how employees edit their own details with or without HR approval.
Employee documents, verification and expiry
Upload and verify employee documents in PunchMe, track expiry dates, and control who can see, upload or delete ID, address and other proofs.
HR letters, templates and letterhead
Create offer, appointment, increment, relieving and experience letters in PunchMe from templates, add your letterhead, and share them with employees.
Onboarding, resignations and exits
Joining and exit checklists, pre-boarding links, resignations, last working day, asset return and full and final settlement in PunchMe.
Performance reviews, review cycles and goals
Run review cycles in PunchMe with self, manager and anonymous peer reviews, HR calibration and release, plus goals with key results.
Polls, pulse surveys and the kudos wall
Run quick polls and recurring pulse surveys in PunchMe, keep answers anonymous, read results by round, and manage the company kudos wall.
Helpdesk tickets and the Ask PunchMe help bot
How employees raise HR tickets in PunchMe, how staff reply, assign, add internal notes and canned replies, set SLAs, and edit the Ask PunchMe bot.
Company and office notices
Post announcements to all employees or one office in PunchMe, send them as push notifications, and see where employees read them in the app.
Apps
PunchMe employee app for Android and iPhone
How employees sign in with an email code, punch in and out, see attendance, apply for leave and use payslips and HR help in the PunchMe app.
PunchMe Manager app for owners and HR
Approve leave and requests, check today's attendance, review flagged punches, reach staff and post notices from the PunchMe Manager phone app.
Device binding: one phone per employee
How PunchMe ties each employee to one phone for punching, what the device key does, and how to reset a device when someone changes phones.
Notifications, push alerts and emails
Which push notifications, in-app notifications and emails PunchMe sends to employees, managers and owners, and what triggers each one.
Updating the PunchMe apps
How the PunchMe and PunchMe Manager apps tell you about new versions on Android and iPhone, and when an Android update is required.
Can't find what you need? Contact us or email support@punchme.online.