Grievance Officer

Hostspica has appointed a Grievance Officer to handle complaints about PunchMe and about personal data, in line with the Information Technology Act, 2000, the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 and the Digital Personal Data Protection Act, 2023.

Contact details

• Grievance Officer: Rohan Kumar, Hostspica
• Email: grievance@punchme.online
• Post: Hostspica, U.G.F 02, Plot 11-12, FH Avantika 2, Ghaziabad, Uttar Pradesh 201002

Before you write

If you are an employee and your complaint is about how your employer uses your data in PunchMe, please contact your employer's HR first. Your employer decides how your data is used. You can still write to us, and we will help.

What to include

• your name and email, and your phone number if you would like a call back;
• the company name, if your complaint relates to an employer using PunchMe;
• what happened, with dates and any reference numbers, screenshots or payment IDs;
• what you would like us to do.

We may ask you to confirm your identity before we share or change personal data.

How we respond

• We acknowledge your complaint within 24 hours.
• We aim to resolve it within 15 days of receiving it.

If we need more time, we will tell you why and when to expect an answer.

Escalation

If you are not satisfied with our response to a personal data complaint, you can complain to the Data Protection Board of India once it is operational under the Digital Personal Data Protection Act, 2023.

Contact

• Grievance Officer: Rohan Kumar, grievance@punchme.online
• General support: support@punchme.online